Phlebo ensure that all our phlebotomists are trained and certified before they are on-boarded.
They are also trained to handle multiple patients with diverse nature and personalities with patience and sincerity.
All the patients are informed about the process in a very polite and courteous manner so as to empathise with the patients and understand their apprehensions, if any, and make them feel at ease before the specimen is collected from them. Every technician is also trained to imbibe cheerfulness and kindness and the same is reflected in their behaviour while on field. We also ensure that we have multilingual team so that language does act any barrier to our services. This ensures that effective communication is established between the technician and the customer and all information is recorded properly. Special attention is given to patients and children with fear of needles. Elderly persons are also handled with lot of patience and care. All this traits comes from our strong commitment to providing the best services in the country. Each member of our team is responsible to correctly identify the type of patient and ensure that the sample is collected in the most appropriate manner so that the patient does not experience any trouble while drawing blood at all conditions – whether healthy or suffering from a disease.
We are focussed to providing hassle free and pain free collection services to our customers, who are the epicentre of our business. We follow “Customer is King” culture in our organization to ensure that we provide services to every individual in a manner it would be delivered to a royal family. Our main goal is just not to provide a specimen collection service, but to make it a happy and every lasting moment that reminds our customers about us every time they go for a pathological test.
We work round the clock even in adverse weather conditions only to ensure that the specimen reaches the lab on time and the desired results are generated to make informed decisions for a better living and disease cure. What we do is beyond simple “care” and we ensure to make a difference to the lives of the individuals with our timely performance.